In-Salon Policy

To secure your appointment A 40% deposit is required at the time of your booking.
The deposit amount is taken of your service total at your appointment time.

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All even hair & group bookings (weddings, engagements, etc) must pay a 50% non-refundable deposit.
This deposit is due within 10 days of accepting the quote.

Should you need to cancel or reschedule your in salon appointment, we please ask you for 48 hours notice. Cancellations made outside this period may result in forfeiture of your deposit.

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Please note, this only applies to services offered in-salon & not even hair or group bookings.
Please see 'Booking Deposit' for more information.

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We always aim to make all of clients happy. 
Whilst a service refund is not possible, we do offer a 14-day good will period where you can come back to the salon to have any unsatisfactory work rectified. If you need any fix-up work done following your appointment, you must notify us within the 14 day grace period.

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We do not offer any complimentary change of mind services.​

We will do our best to avoid any damage to your items while you visit our salon.
During your service, we cover your clothing with a gown and towel.
However, we recommend not wearing any expensive or sentimental items to the salon as Entourage Hair is not responsible for any potential damage or loss.